Delivery Information

1. SF Express Station Self-Pick-Up
Fee
  • Orders HKD 300 or above: FREE*
  • Orders below free shipping threshold: Charged by weight/volume, displayed after entering address at checkout
Delivery Time
  • Approx. 2-3 business days after payment
Remarks
  • Please pay attention to the pick-up notification in the SF Express App. Overtime fees may incur (payable by recipient upon pick-up).
  • SF Express stations can be added to your address book in the shopping cart
  • Bicycles and bulky items cannot be delivered via this method
  • *Gross weight 10kg or below (calculated by volumetric and actual weight)
2. SF Express - Delivery to Door
Fee
  • Charged by weight/volume, displayed after entering address at checkout
Delivery Time
  • Approx. 3-4 business days after payment
Remarks
  • Please pay attention to the delivery notification in the SF Express App.
  • Bicycles and bulky items cannot be delivered via this method
  • *Gross weight 20kg or below (calculated by volumetric and actual weight)
3. Delivery Service (Roadside Pick-up)
Fee
  • Orders HKD 1,000 or above: FREE
  • Orders below HKD 1,000: HKD 100
Delivery Time
  • 2-5 business days
Remarks
  • We will notify you of the delivery time upon receiving your order; specific time slots are not available. For scheduled delivery, please select GoGoX/Lalamove.
  • Delivery to roadside accessible by a 5.5-tonne lorry. Staircase surcharge: HKD 150 per floor; 10 steps or above subject to quote.
  • Delivery time is for reference only; please contact us for exact schedules.
  • For Outlying Islands / Ma Wan, please contact us for details.
4. Store Pick-Up
Fee
  • FREE
Click here for business hours and address
Remarks
  • Online products may not be displayed in-store. Please contact us to check display models.
1. SF Express (Macau)
Fee
  • Orders HKD 500 or above: FREE (5kg* or below)
  • Orders HKD 3,000 or above: FREE (20kg* or below)
  • Orders HKD 5,000 or above: FREE (40kg* or below)
  • Orders below free shipping threshold: Charged by weight/volume, displayed after entering address at checkout
Delivery Time
  • Approx. 3-5 business days after payment
Remarks
  • Please pay attention to the delivery notification in the SF Express App.
  • Bicycles are shipped in original factory boxes
  • *Calculated by volumetric and actual weight
1. SF Express
Fee
  • Orders HKD 1,000 or above: FREE (Guangdong / Guangxi / Hainan)
  • Orders HKD 1,500 or above: FREE (Other Provinces)
Delivery Time
  • Approx. 3-5 business days after payment and customs clearance
Remarks
  • Recipients must provide identification documents for customs declaration purposes.
  • Orders below free shipping threshold: Charged by weight/volume, displayed after entering address at checkout
  • *Gross weight 5kg or below (calculated by volumetric and actual weight)